1. Our quality promise
- Every item is sourced from the original manufacturer and sample-checked before dispatch.
- Quality inspection reports are available on request.
- Products comply with the relevant industry standards and certifications.
2. After-sales support
- Non-customised products may be returned or exchanged within 7 days.
- Defective items are replaced free of charge; we cover the return shipping.
- A dedicated technical team responds within 24 hours on business days.
3. Warranty terms
- Standard products: 1-year warranty.
- Customised products: covered by the warranty clauses agreed in the contract.
- Wear parts: 3-6 months warranty.