1. Return and exchange policy
- Requests may be submitted within 7 days of delivery.
- Products must be returned in their original, unused packaging.
- Customised items and opened samples are not eligible for return.
2. Application process
- Sign in and open My Orders.
- Locate the order and click Request After-sales.
- Choose the service type (refund only / return & refund).
- Provide the reason and upload supporting photos.
- Submit and wait for the support team to review.
3. Refund methods
Once approved, refunds are returned to the original payment method. Balance payments are refunded to your account balance and can be reviewed under Account Center.